How to build a competitive customer service model in the age of social media
Contact centers now play a major role in the trajectory of a business, including the ability to retain top talent and align with internal and external compliance requirements while providing enhanced value to their customers.
A new era has emerged and brings with it a population that prioritizes the speed of information over the human experience.
That shift has caused businesses to rethink the delivery of the customer experience far beyond the traditional contact center analyst who answers the phone or supports the customer through an online chat session.
This article explores: