Business process analyst and Project manager

June 20, 2019




Real Estate Investment/Management




Dallas, TX or Chicago, IL


A bit about us

At JLL, we spend every day reaching for the sky – literally and figuratively. Our portfolio includes some of the best known, most admired and simply breathtaking places in the world. We are literally changing the skylines of our communities – and creating dynamic places where people live, work and play.

What we show the world publicly through the spaces we design and manage, is fueled by the same integrity, respect and ‘get it done’ mindset that drive how we work with each other and with our clients. Our passion to achieve ambitions is hard-wired into our culture and nurtures our promise and commitment to inclusion and diversity across our teams.

Our values underscore our commitment to clients and provide direction for everything we do – from managing iconic projects like 1 World Trade Center in New York City, BBVA Bancomer Tower in Mexico City and Expedia CruiseShipCenters in Vancouver, Canada, to structuring the financing for a desperately-needed affordable housing property.

We’re focused on becoming the best technology company in real estate and we achieve our ambitions by doing more than delivering results for our clients. We break industry boundaries, set new standards for creativity and functionality and are leading the way to the future of work. If our work excites you as much as it excites us, keep reading!

Our unique culture has been recognized by industry experts and our peers. We are:

  • World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
  • America’s 100 Most Trustworthy Companies from Forbes magazine
  • #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years
  • A LinkedIn "Top Company: Where the World Wants to Work Now"
  • A Working Mother “Top 100” company
  • A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
  • Our future success as a firm depends on our ability to attract and develop people who want to achieve ambitions. If our work excites you as much as it excites us, keep reading!

The opportunity

As we work to lead through industry disruptors and opportunities, the Americas Markets Transformation Management Office (TMO) will play a critical role in managing the many transformational initiatives spanning efficiency projects to new product implementations. As a key member of the TMO, the Business Process Analyst and Project Manager will serve a key role on multiple transformation initiatives providing process design expertise in the design of processes.  S/he will analyze existing processes to uncover inefficiencies, lead process design improvement workshops, and guide teams in the creation of improved processes.  S/he will build process excellence methods and tools.  S/he will work with various resources on transformation projects including functional and technical subject matter experts, project managers, and organization change management team members.  When not utilized in the process design capacity, s/he will project manager transformation or efficiency projects or support the Transformation Management Office via the development of project management processes and assist in the build and management of the Workfront platform for the Americas Markets Transformation Management Office.

This role is critical in the execution of all transformation initiatives across the Americas Markets. S/he will partner with many leaders and personnel within Americas Markets, supporting functions, and enterprise functions to efficiently design or redesign business processes and thus must have a balance of persistence and drive coupled with strong partnering skills.

The responsibilities:

Business Process Design

  • Analyze a functional area or stream’s business processes to find opportunities to drive efficiencies
  • Host process design workshops as part of a larger transformation project to produce to-be, efficient processes
  • Build process maps leveraging JLL process mapping tools including swim lanes
  • Educate subject matter experts on the revised processes
  • Optimize processes and identify opportunities for automation

Project Management

  • Builds and maintains detailed transformation project plans in Workfront, status reports, and other required documentation as appropriate to manage transformation interdependencies across initiatives and associated streams.
  • Supports TMO Leader in the structuring of projects and collateral in Workfront
  • Establishes project in Workfront with all appropriate personnel permissions
  • Tracks all tasks and deliverables on the project to ensure they are completed on-time and of high quality
  • Tracks all key milestones and alerts leadership if any are at risk
  • Identify and track all issues and risks, actively working to resolve and mitigate them
  • Escalate critical issues, risks, and key decisions required while adhering to relevant escalation processes
  • Update Markets roadmap information as needed
  • Partner with broader Americas team members to gather project status and incorporate into consolidated roadmaps
  • Produces all critical project management key deliverables such as project charters, project plans, workplans, status reports, and more
  • Ensure each efficiency project contains a value capture process to measure and track savings against plan; partner with a benefits realization expert to track the ongoing progress
  • Continuously improve project management tools and methodologies used to support the transformation initiatives


  • Minimum of 8 years of increasingly responsible experience in business process design and reengineering
  • Experience with six sigma or lean business process design methods
  • Knowledge of and preferably experience with robotic process automation
  • Minimum 5 years of experience in transformation project management managing projects that contain business process design, change in operating models, and automation
  • Strong oral and written communication skills 
  • Comfortable interacting with all levels in the organization
  • Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  • Thrives in an environment with high volume, intensity and an accelerating pace
  • Strong analytical and problem-solving skills
  • Critical thinker with a strong intellectual curiosity, balanced with high emotional intelligence
  • Operates with a sense of urgency
  • Decisive – willing to take risks and address conflicting points of view
  • Very high emotional quotient, able to build strong relationships with diverse groups of stakeholders,
  •  Proactive in developing and implementing strategies that significantly mitigate risk
  • Six sigma green belt; black belt preferred
  • Travel requirement, up to 40%

Fortune 1000 Company?


Job Type

Full Time

Career Level



Competitive with strong bonus potential

Travel Requirements


Contact Name

Kari Maday

Contact Phone

+1 214-438-6401

Contact Email