Sr. Analytics Recruiter

March 5, 2019


Company

Comcast

Industry

Entertainment and Media

Category

Technology

Location

Philadelphia, PA


Description


Comcast and Access & Partner Solutions

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are moving at an amazing pace, thanks to our remarkable people.
Comcast Business is a rapidly growing $7B company within Comcast Corporation. And Access & Partner Solutions is the fastest growing BU with-in Comcast Business.

Summary:

The Sr. Manager of Business Intelligence reports directly to the GM of Access & Partner Solutions. He/She plays a critical role in helping drive the BU’s growth. The Sr. Mgr will lead the team in using data to monitor and improve our performance as well as the performance of our mission critical partners.

The Sr. Mgr will be responsible for drawing conclusions, providing consumer insight, and making recommendations based on strategic understanding of the data collected through analysis of business intelligence. This will include but not be limited to: Creating KPIs, building partner score cards, leading ad-hoc analysis and deep diving into the data to discover and help fix operational problems.

It is expected the Sr. Manager will be able to take the lead on identifying operational problems based on data, uncover the root cause and work with partners across the organization to help solve the issue. This role will also lead and develop other team members. The Sr. Manager will take the lead in presenting these results to Sr. Management across the business.

Compliance:

Comcast is an EEO/AA/Drug Free Workplace.

Disclaimer:

The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification.

Requirements


Core responsibilities:

  • Supports the GM in running the Access and Partner Solutions Business by providing insights and using them to improve the business.
  • Develops KPIs and the on-going reporting capability to show progress on KPIs.
  • Drives operational excellence through standardization of agreed upon best practices. Drives out defects and ensures processes are in place to positively impact customer experience.
  • Creates score cards for each key strategic partner, to help them improve performance.
  • Measures effectiveness of improvements through deep analysis of data on performance metrics striving for cost effective high quality improvements.
  • Drives ad-hoc analysis and reporting.
  • Serve as a player coach, managing the team that drives day-today reporting.
  • Clearly communicate results of data analysis to Sr. management in written and verbal communication.
  • Develops business requirements, assesses current reporting capabilities, and makes recommendations for improvement. Researches new technologies related to BI and makes recommendations or leads implementation of new systems.
  • Drives the technical production processes, infrastructure, monitoring and tools for project delivery.
  • Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
  • Identifies possible conflicts with the strategy and recommends cost effective alternatives.
  • Creates and manages supporting and related business intelligence processes.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion and diversity.
  • Do what' s right for each other, our customers, investors and our communities.

Education Level:

  • Bachelors Degree or Equivalent.

Years of Experience:

  • Generally requires 8-11 years related experience.

Fortune 1000 Company?

Yes

Job Type

Full Time

Career Level

Manager

Travel Requirements

25%